Refund policy

Last updated: January 1, 2026

All products sold on our store are custom-made and built to order. Due to the customized nature of our aircraft models, we do not accept returns or exchanges once an order has been shipped.

We carefully inspect and test each product before shipment to ensure it meets our quality standards. By placing an order, you acknowledge and agree that all sales are final.

Order Cancellations

  • Before shipment: You may cancel your order within 12 hours of placing it. Please contact our customer support team immediately at [HKLydiaOnline@gmail.com / WhatsApp: +86 15679780668] .

  • After shipment: Once your order has been shipped, cancellations are no longer possible.

Damaged or Defective Items on Arrival

In the rare event that your product arrives damaged or with a manufacturing defect, please contact us within 3 days of delivery at [HKLydiaOnline@gmail.com / WhatsApp: +86 15679780668] with:

  • Your order number

  • Photos or videos clearly showing the damage or defect

We will review your case and arrange a resolution promptly.

Warranty Policy

At Flitonic, we stand behind the quality of our aircraft models. Our products are precision-engineered and thoroughly tested before shipment. This warranty policy outlines what is covered and how we support you after your purchase.

Warranty Coverage

We provide repair and replacement support for manufacturing defects. The specific coverage depends on the component:

Warranty Coverage
Mainboard If the mainboard is damaged due to manufacturing defects, we will ship a replacement free of charge.
Servo If a servo is damaged, you may purchase a replacement servo from us at a discounted price.
Wings We recommend first attempting repairs using parts from the accessory kit, for which we provide repair tutorials. If the damage is too severe, you may purchase a new pair of wings from our store.

Free Repair Service (Return to China)

If you are willing to ship the aircraft model back to our facility in China at your own expense (both ways), we will perform free repairs on the product. This applies regardless of the type of damage.

Steps for free repair service:

  1. Contact our support team at [HKLydiaOnline@gmail.com / WhatsApp: +86 15679780668] to obtain a return authorization and our China facility address.

  2. Ship the product to us using a trackable shipping method.

  3. Once we receive and inspect the product, we will repair it free of charge and ship it back to you.

Note: You are responsible for all shipping costs (to and from China), as well as any customs duties or taxes that may apply to the return shipment.

What This Warranty Does NOT Cover

Our warranty does not cover damage caused by:

  • Pilot error — including crashes, hard landings, or improper operation

  • Improper assembly or failure to follow official instructions

  • Unauthorized modifications or repairs by non-authorized service providers

  • Operation in adverse weather conditions — such as strong winds, rain, snow, or sandstorms

  • Operation in electromagnetic interference environments — including near radio towers, high-voltage power lines, or substations

  • Use of low-quality, damaged, or incompatible batteries

  • Normal wear and tear or aging of components

  • Water damage or any liquid-related damage

Warranty Period

Our warranty coverage applies for 90 days from the date of delivery. Claims submitted after this period may be subject to evaluation on a case-by-case basis.